Here is why I disagree with that position.
Understand that companies do not change unless they:
- Get the feedback
- Do something about it
It is in the interests of the freelance community that Upwork is called to account. Otherwise what will happen is more people will join Upwork, get torn to shreds, damaging their brand and losing money and Upwork will either be none the wiser, or worse, continue to class such events as anomalies and ignore them. They change based on demand , usually by customers, but also by the noise of freelancers . If folk don’t make the noise , nothing changes. If folk leave , the race to the bottom remains , which means there is poor quality for buyers and Upwork is none the wiser.
Let’s not forget the risk to freelancers in their first year or two is high enough anyway (70–90% failure rate) without Upwork problems.
Upwork is systemically broken and broken badly, on a number of fronts. Although, almost all such freelance sites are.